This is essential because the concept of « Cité des Métiers » imposes choices of public service organizations.

• First visit
• Counsel: banks and their disposition, fluidity between categories of proficiency
• Paper and multimedia resources: both in strong presence at the entrance to invite the aspects of both a traditional library and a modern cyberspace
• Meetings with professionals (employment ads at the entrance, online ads, or by phone) and allotted places (workshops, amphitheaters, etc.)
• External postings
• The problem with difficult postings
• Installation of the impact of your services

• Size
• Colors
• Finding tools and indexes (using numbers or letters for the user to find easy access)
• The logic of objectives
• The logo and the partners
• Posting daily hours of operation and specifics of procedures

Sample action : possibility of a work meeting with architect and manager of the project; analyze the different existing organizations of Cité des Métiers.

• Structure before planning; « association for the creation of a Cité des Métiers » or another type
• The definitive structure: GIP, Association, mixed unions, groundwork, etc. (your multiple partner aspect)
• Bilateral conventions between the Cité des Métiers and resource or counsel partners: type of partnership, type of documentation at disposal, hours/counselors available, etc

Sample action : typical examples exist that can be used.

• Three aspects of counseling: advice, aid in access to resources and information, organizing information
• Specifics of an interview in a setting similar to Cité des Métiers; objectives
• Work on presence/posture through case studies: neither as a therapist or trainer; but as a counselor
• Forming proficiency as a counselor
• Proposing objectives for each category of proficiency and choices of workshops or information

Sample action : (these can be done at two times)
- The counselors in each sector/locale meet and work together for two days.
- certain counselors or all of the future counselors go to Paris, or another Cité des Métiers, and participate in the welcoming of the public; a debriefing is organized at the end of the day.

• System of scheduling and decision-making
• System of utilization and planning of attendance, vigilance of the operation, reporting and solving problems
• Exchanges between counselors for mutualization
• Evaluation system and propositions for enrichment

Adherence to the Association, exchanges with other Cité des Métiers (biannual meetings, information on the intranet), and participation in the Committee of Labelization.

Sample action : operation examples can be sent by different Cité des Métiers. This job can be done from another location.

• Choice of nomenclature and thematic principles
• Choice of standby or not; choice of an anti-theft system or not
• Choice of multimedia and their functions: a governing system or all internet access without restrictions, direct to sites or pages to explain services
• A system of evaluation as an evolution of needs: the old system with the new system, and their integration

Sample action : meeting with record-keeper and collaboration from a distance